There are no ideas since you did not provide the code.
from direct.showbase.ShowBase import ShowBase
class MyApp(ShowBase):
def __init__(self):
ShowBase.__init__(self)
self.model = self.loader.loadModel("box")
self.model.reparentTo(render)
print(render.ls())
app = MyApp()
app.run()
PandaNode render S:(CullFaceAttrib RescaleNormalAttrib)
ModelNode camera
Camera cam ( PerspectiveLens )
PerspectiveLens fov = 50.942 30
ModelRoot box.egg
GeomNode box (1 geoms: S:(TextureAttrib))
None